COMPLAINTS

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At PLATAN ROOM, we really want our customers to receive articles in the best condition. Sometimes, it may happen that the shipment is damaged during transport.

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Shipment damage found during delivery: If you notice damage to the package or article during delivery, then we recommend that you do one of two things:

• Refusal of admission. It consists in informing the courier that you do not accept delivery of a damaged item. When the shipment returns to us, we will contact you and agree whether you wish us to resend the order or whether you completely abandon the purchase. In case of resignation, you will automatically receive a corrective note to the previously issued invoice and we will refund all the money you paid.

• Accepting the delivery and writing a damage report with the courier. The courier is obliged to have a copy of the damage report with him. If you intend to accept the shipment regardless of the damage to the outer packaging, ask the courier to write down a damage report and an annotation on the waybill about the damaged packages. This will make it easier for us to carry out the complaint procedure.

 

 

We recommend that whenever you are concerned that the contents of the shipment may be damaged, you take photos of the packaging before unpacking it. By doing so, you make it easier for us to determine whether the damage occurred in transit. This will allow us to process the complaint faster and better protect the article in the future.